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Involving the community to co-produce public services

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IMPROVE  =  Involving the community to co-produce public services
Bringing innovation to public service development in Europe's Northern Periphery & Arctic

Project Status:
Live Project
Project Leader:
Funding Programme:
Northern Periphery and Artic Programme 2014-2020
Project Budget:
€1,431,388
Start Date:
May, 2015
Finish Date:
Apr, 2018
The aim of the project is to:

Increase the level of innovation in six NPA peripheral regions in the field of technology-driven public service solutions. It adapts a novel living labs-driven approach to maximize knowledge transfers between regions and stakeholders. Real communities will demonstrate the approach by using it to co-produce six services, and develop tools and methodologies for use by other regions to implement the results of the project.

Specific objectives are to:
  • Improve the design of public services by using a transboundary open innovation/living labs approach to their development
  • Define a methodology suitable for co-production of sustainable public services in peripheral and sparsely populated areas
  • Test the effectiveness of the co-production methodology and open innovation/living labs approach, working in combination, to produce high quality and reduced cost innovative public services
RegionOrganisation / Role
Derry & Strabane
United Kingdom
Derry City and Strabane District Council
Leading the co-creation of the participatory Local Development Plan (LDP) service in Derry and Strabane
Donegal
Ireland
Donegal County Council
Leading the co-creation of the pre-planning application with the community in Donegal
Donegal
Ireland
ERNACT
Lead Partner providing project management, communication and innovation support
Donegal
Ireland
LYIT
Associate Partner inputing in the Transnational Living Lab Network
Iceland
Iceland
Bifrost University
Providing knowledge to the consortium in distance learning programmes
Iceland
Iceland
Municipality of Borgarbyggð
Leading the co-creation of the eParticipation Spatial Planning Service in Borgarbyggð
North Karelia
Finland
Karelia University of Applied Sciences
Providing reseach knowledge in Living Lab and Train the Trainers approaches
North Karelia
Finland
Regional Council of North Karelia
Leading the co-creation of the digital-driven care services in North Karelia
Sogn og Fjordane
Norway
Western Norway Research Institute (WNRI)
Leading the co-creation of the digital-driven health services in Sogn og Fjordane
Västernorrlands
Sweden
Association of Local Authorities in Västernorrland
Leading the co-creation of the digital-driven care service in Västernorrland

IMPROVE aims to increase the level of innovation in six NPA peripheral regions in the field of technology-driven public service solutions. It adapts a novel living labs-driven approach to maximise knowledge transfers between regions and stakeholders. Real communities will demonstrate the approach by using it to co-produce six services, and develop tools and methodologies for use by other regions to implement the results of the project.

The common challenge facing the six areas is how to sustainably deliver quality public services in remote areas due to the long distances over which services must be delivered, shortage of skilled staff to operate services in many cases, high cost per head of developing and maintining service (relative to urban areas) and lack of access to latest solutions due to innovation restrictions.

The increase, or expected change, will be measured using a Regional Awareness Scoreboard with the baseline score changing from average/good to good/highacross the participating regions as a result of the project.

While the use of technology in public service provision has been been a trend for some years now, its use in combination with a public services  co-production model and with open innovation and living labs is a new novel approach to public services development for local authorities, communities and their citizens and businesses. 






CORE ERNACT REGIONS
Newfoundland and Labrador
Canada
South Ostrobothnia
Finland
Donegal
Ireland
West Romania
Romania
Banat
Serbia
Cantabria
Spain
San Sebastián
Spain
Västernorrlands
Sweden
Derry & Strabane
United Kingdom