Data2Sustain empowers public sector with AI Chatbot Workshop

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Discover how Artificial Intelligence (AI) chatbots can simplify public service delivery

21 November 2025 - Data2Sustain project

**Images by Anna Christie**

ERNACT and Atlantic Technological University (ATU), under the Data2Sustain initiative, hosted an innovative workshop titled “Introduction to Chatbots for the Public Sector”, bringing together public-sector organisations to explore how artificial intelligence can transform service delivery.

The event opened with Dr. Margaret Quinn from ERNACT, who introduced Data2Sustain and its role as a European Digital Innovation Hub supporting digital transformation across the northwest of Ireland. She highlighted Data2Sustain’s focus on emerging technologies such as AI, IoT, and cybersecurity, and its commitment to sustainability and circularity.

Following this introduction, Dr. Paul Greaney from Atlantic Technological University (ATU) delivered an in-depth session on AI fundamentals, generative AI, and practical chatbot development using Microsoft Copilot Studio. Participants learned how to design and deploy chatbots without coding skills, making the technology accessible to all levels of technical expertise.

The workshop featured:

Morning presentations on AI concepts, chatbot applications, and responsible use in public services.
Afternoon hands-on sessions, where attendees built simple chatbots tailored to their organisational needs.

Key discussion points included:

Leveraging chatbots for citizen engagement and routine inquiries.
Integrating organisational knowledge bases for accurate responses.
Ensuring compliance and data protection when deploying AI solutions.

Data2Sustain thanks all participants and speakers for their valuable contributions to making this event a success.

Missed the event? Email maixa.zableta@ernact.eu to be invited to the next session.

**Images by Anna Christie**

Click here to email Maixa Zabaleta at ERNACT for further information

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