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Involving the community to co-produce public services

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IMPROVE  =  Involving the community to co-produce public services
Bringing innovation to public service development in Europe's Northern Periphery & Arctic
Project Status:
Live Project
Project Leader:
EU Programme:
Northern Periphery and Artic Programme 2014-2020
Project Budget:
€1,431,388
Start Date:
May, 2015
Finish Date:
Apr, 2018
The aim of the project is to:

Increase the level of innovation in six NPA peripheral regions in the field of technology-driven public service solutions. It adapts a novel living labs-driven approach to maximize knowledge transfers between regions and stakeholders. Real communities will demonstrate the approach by using it to co-produce six services, and develop tools and methodologies for use by other regions to implement the results of the project.

Specific objectives are to:
  • Improve the design of public services by using a transboundary open innovation/living labs approach to their development
  • Define a methodology suitable for co-production of sustainable public services in peripheral and sparsely populated areas
  • Test the effectiveness of the co-production methodology and open innovation/living labs approach, working in combination, to produce high quality and reduced cost innovative public services
Donegal, Ireland
ERNACT Network   (Lead Partner)
Lead Partner providing project management, communication and innovation support


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Derry & Strabane, United Kingdom
Derry City & Strabane District Council   (Partner)
Leading the co-creation of the participatory Local Development Plan (LDP) service in Derry and Strabane

Anne Marie Gallagher
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Donegal, Ireland
Donegal County Council   (Partner)
Leading the co-creation of the pre-planning application with the community in Donegal

Brian Boyle
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Donegal, Ireland
LYIT   (Associate)
Providing input into configuring, designing and implementing the Transnational Living Lab Network


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Iceland, Iceland
Bifrost University   (Partner)
Providing knowledge to the consortium in distance learning programmes


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Iceland, Iceland
Municipality of Borgarbyggð   (Partner)
Leading the co-creation of the eParticipation Spatial Planning Service in Borgarbyggð

Helga Friðriksdóttir
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Iceland, Iceland
Hugveitan Samfélagslausnir ehf   (Associate)
Associate Partner inputing in the Transnational Living Lab Network


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North Karelia, Finland
Regional Council of North Karelia   (Partner)
Leading the co-creation of the digital-driven care services in North Karelia

Pasi Lamminluoto
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North Karelia, Finland
Karelia University of Applied Sciences   (Partner)
Providing reseach knowledge in Living Lab and Train the Trainers approaches


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North Karelia, Finland
North Karelia Martha Organisation (MARTAT)   (Associate)
Associate Partner inputing in the Transnational Living Lab Network


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North Karelia, Finland
Joensuu Regional Library   (Associate)
Associate Partner inputing in the Transnational Living Lab Network


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Ostersund, Sweden
Mid Sweden University   (Associate)
Associate Partner inputing in the Transnational Living Lab Network


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Sogn og Fjordane, Norway
Western Norway Research Institute (WNRI)   (Partner)
Leading the co-creation of the digital-driven health services in Sogn og Fjordane


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Västernorrlands, Sweden
ALAV   (Partner)
Leading the co-creation of the digital-driven care service in Västernorrland

Charlie Wallin
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IMPROVE aims to increase the level of innovation in six NPA peripheral regions in the field of technology-driven public service solutions. It adapts a novel living labs-driven approach to maximise knowledge transfers between regions and stakeholders. Real communities will demonstrate the approach by using it to co-produce six services, and develop tools and methodologies for use by other regions to implement the results of the project.

The common challenge facing the six areas is how to sustainably deliver quality public services in remote areas due to the long distances over which services must be delivered, shortage of skilled staff to operate services in many cases, high cost per head of developing and maintining service (relative to urban areas) and lack of access to latest solutions due to innovation restrictions.

The increase, or expected change, will be measured using a Regional Awareness Scoreboard with the baseline score changing from average/good to good/highacross the participating regions as a result of the project.

While the use of technology in public service provision has been been a trend for some years now, its use in combination with a public services  co-production model and with open innovation and living labs is a new novel approach to public services development for local authorities, communities and their citizens and businesses. 






CORE ERNACT REGIONS
Newfoundland & Labrador
Canada
South Ostrobothnia
Finland
Donegal
Ireland
West Romania
Romania
Ljubljana
Slovenia
Cantabria
Spain
San Sebastián
Spain
Västernorrlands
Sweden
Derry & Strabane
United Kingdom